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Our Ethos

Our Mission

To improve survival and quality of life for cancer patients through the use of high-quality, technically advanced radiation therapy integrated into multidisciplinary care management.

Our Patient Charter

Personal Rights and Responsibilities

You have the right to:

  • Be treated with respect, consideration, and dignity
  • Have respectful care given to you by competent personnel with consideration of your privacy concerning your medical care
  • Be provided with medical and nursing services without discrimination based upon age, race, colour, religion, sex, national origin, handicap, disability, or source of payment
  • Have access to an interpreter whenever possible

We will need you to:

  • Be cooperative with staff during examinations and procedures, including answering in full any questions regarding your medical history
  • Be respectful of UPMC Whitfield Cancer Centre staff and other patients visiting the department
  • Be respectful of the no smoking and hand hygiene signs and other posters and instructions displayed in the department

Information About Your Treatment

You have the right to:

  • Receive information regarding ‘continuity of care’
  • Full information in layman’s terms concerning appropriate and timely diagnosis, treatment, and preventive measures; if it is not medically advisable to provide this information to you, the information shall be given to the designated responsible person

Your Treatment

You have the right to:

  • Good-quality care that is continually maintained and reviewed
  • Receive appropriate and timely referrals and consultation
  • An increased likelihood of realistic desired health outcomes
  • Receive a second opinion concerning the proposed procedure, if requested
  • Appropriate specialty consultative services made available by prior arrangement
  • Participate in your own health care decisions except if this is contraindicated due to medical reasons
  • Appropriate assessment and management of pain
  • Absence of clinically unnecessary diagnostic or therapeutic procedures
  • Treatment that is consistent with clinical impression or working diagnosis
  • Refuse drugs or procedures and have a medical practitioner explain the medical consequences of the drugs or procedures
  • Receive appropriate and timely follow-up information of abnormal findings and tests

We will need you to:

  • Give an informed consent to the medical practitioner prior to the start of a procedure
  • Be compliant with instructions regarding your care during your radiotherapy treatment

Accessibility of Services

You have the right to:

  • Accessible and available health services, including information on after-hour and emergency care
  • Expedient and professional transfer to another facility when medically necessary, and to have the responsible person and facility notified prior to transfer

Clinical Trials

You have the right to be advised of participation in any medical care research programme by consenting prior to participation; you may also refuse to continue in a programme that you have previously given informed consent to participate in.

Medical Records

You have the right to:

  • Be ensured records pertaining to medical care are treated as confidential
  • Be provided with, upon request, access to information contained in your medical record
  • Receive information related to the Data Protection Act (1998) which provides an explanation of how your protected health information is utilized and to those that may need to receive it

What to Expect of UPMC Whitfield Cancer Centre

  • Health services provided are consistent with current professional knowledge
  • The name of your consultant, the names of all other doctors directly assisting in your care, and the names and functions of other health care persons having direct contact with you will be provided
  • Professional staff abide by codes of conduct and other guidance related to care, patient protection, and the development of a positive practitioner/client relationship
  • Accurate information regarding the competence and capabilities of the organization, its employees, and medical staff
  • The provision of information regarding methods of expressing suggestions or grievances to the organization and assistance in using the complaints procedure, if sought
  • Emergency procedures will be implemented without unnecessary delay