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Increase Quality and Patient Satisfaction

Multidisciplinary Teams

As part of our ongoing commitment to quality, the Cancer Centre engages in a continuous quality improvement cycle. Integral to this is a peer review process at every step of the planning, implementation, and delivery of a course of treatment. Members from each discipline within the Cancer Centre engage in this process to give a holistic perspective of the patient and his or her needs.


Clinical Governance

UPMC Whitfield Cancer Centre strives to consolidate all quality efforts within the centre by having a Clinical Governance Board which oversees the activities of the individual committees and departments within the Cancer Centre. Within this forum, we monitor our own practices and outcomes to help us achieve our goal of improving survival and quality of life for cancer patients, through the use of high quality, technically advanced radiation therapy integrated into multi-disciplinary care management.

As part of the UPMC CancerCenter network, UPMC Whitfield Cancer Centre is able to contribute to and draw from a wider body of experience and knowledge in our particular field. This bi-directional exchange of knowledge and experience helps us enrich and develop our quality programme and contribute to the development of other centres within our network.


Patient Satisfaction

For us to continually improve the quality of the service we provide to patients, it is imperative that we offer patients the opportunity to provide feedback on their experience at the Cancer Centre. To this end, all patients are given the opportunity to complete a patient satisfaction survey on completion of treatment. These surveys are anonymous and are treated in the strictest of confidence. The feedback and suggestions made by patients in this survey guide quality improvement initiatives within the Cancer Centre.

In addition to our patient satisfaction survey, we welcome feedback on our service at any time. For more details, see our Compliments, Suggestions, and Complaints leaflet.